Schilling service and support
Central support centre – global reach
To offer the best service to our customers, Schilling has a central customer support department with consultants always ready to help you. The consultants are competent employees with a lot of experience with Schilling Publishing and the challenges our customers face on a daily basis. They know the entire Schilling product range and are experts within their own key areas. They are available for our customers with problem solving of high quality. Schilling customer support deals with business-critical problems as well as professional consultancy and guidance in the daily use of your Schilling solution.
Value for money
Schilling's main objective is to provide qualified service that creates value for you. We want to continuously optimise your systems and processes to minimise the need for support. To avail of our support, you need to enter a service agreement with Schilling. Our support hotline is your helping hand that records your case and sees it through to the end.
You can call our customer support directly in the daytime at +45 70 27 44 00.
Denmark, Norway, Sweden, Finland
Monday – Thursday: 8 a.m. – 4 p.m.
Friday: 8 a.m. – 3.30 p.m.
Monday – Thursday: 8 a.m. – 5 p.m.
Friday: 8 a.m. – 4.30 p.m.
Online service system 24 hours a day
To handle all our customer support cases, we use an online service system that you will have access to when you have signed a service agreement. In the daytime we are available on the phone, but you can also use our online service system 24 hours a day. It is very easy to use as you simply send us an e-mail. All support cases are solved based on our priority guidelines. One of the major benefits of our customer support is that we can support all our customers on-line directly on their own applications. This ensures that we can solve the problems quickly and easily.